My Chitti Online Shopping Cancellation, Return, and Refund Policy
Welcome to My Chitti! We are registered at Door No. LIG 134, Tuda Quarters, Mangalam, Tirupati (Rural), Chittoor-517507, Andhra Pradesh. “We,” “us,” “our,” “Chitti,” “My Chitti Technologies PVT LTD,” and “My Chitti” refer to the entity managing and operating the mobile application/website MyChitti.net (collectively referred to as "My Chitti Online Shopping Platform"). This cancellation, return, and refund policy ("Policy"), together with the Terms of Use, outlines the conditions for cancellation, return, and refund of products listed and sold on My Chitti Online Shopping and its mobile and tablet applications ("My Chitti Online Shopping"). The products listed and sold on My Chitti Online Shopping will be referred to herein as "Products."
1. Applicability of Policy
By using My Chitti Online Shopping and/or initiating a purchase request for Product(s) on My Chitti Online Shopping, you agree to be bound by the terms of this Policy without modification. If you do not agree to the terms, you are advised not to transact on My Chitti Online Shopping.
Please note, we may change the terms of this Policy from time to time. Every time you use My Chitti Online Shopping, please review the Policy to ensure you understand the current terms and conditions.
2. Terms of Cancellation
(a) You may cancel an order prior to the dispatch of the Product by My Chitti or the seller. Once dispatch has been initiated, the order cannot be cancelled.
(b) Cancellation requests can be made from the "My Orders" section using the order tracking number, by calling customer care, or via other methods as informed by My Chitti.
(c) Upon receipt of a cancellation request, your order will be cancelled immediately, and the refund process will be initiated within 24 hours of confirmation.
3. Terms of Return and Refund
(a) You may initiate the return of Products within the timelines and under the conditions stipulated in Annexure A (refer to the table at the end of this Policy). The return request will be accepted if it meets the terms outlined in this Policy. My Chitti will not process returns for incorrect product models, colours, or items ordered in error.
(b) If you receive a Product eligible for return, please register a return request immediately on the My Chitti platform. We will verify if:
(a) The defects or damages are acceptable or
(b) The defects, damages, or non-compliance occurred due to our fault.
After verification, we will accept or reject the return request at our discretion. We may ask for images of the damaged or defective product or arrange for our personnel to assess the issue. Based on the assessment, we will resolve the issue accordingly.
(c) Upon verification of the returned Product, the refund will be processed within 1 business day. The refund will be credited to the original payment method or to your My Chitti Wallet, depending on your choice. Please note that the refund may take additional time to reflect in your account, depending on your financial institution or payment provider's terms.
(d) For Products purchased using "Cash on Delivery," refunds will be credited to your bank account (based on the details provided by you) if the Product was sold by a third-party seller. If the sale was conducted by My Chitti, the refund will be processed into your My Chitti Wallet. We do not provide cash refunds.
(e) Refunds will be processed within 15 working days, depending on your payment method. In some cases, banks or payment intermediaries may take longer to process the refund. If the refund does not occur within the specified time, you can contact us, and we will assist you.
CUSTOMER SUPPORT TEAM
For any feedback, concerns, or queries, please reach out to us using the contact details below:
Email:mychitti@MyChitti.net
ANNEXURE A - RETURN TIMELINE AND CONDITIONS
Category
Return Policy
Home & Kitchen
(Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Stationery, Auto Care, Toys, Games & Fitness, Kitchenware Dining, Bags & Travel Luggage)
7 Days Returnable
You may return the product if it is damaged, defective, not working, or missing parts, or if the product delivered differs from the product description on My Chitti online Shopping.
We will accept returns if the product is in its original condition with the brand outer box, MRP tags attached, user manual, warranty cards, and original accessories for a successful return pickup.
Fruit & Vegetables
(Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables)
24 Hours Returnable
Products in this category are non-returnable due to their consumable nature. However, if you have concerns about quality, freshness, physical condition, or wrong delivery, you may return the product upon doorstep delivery for these reasons.
Requests for refunds after 24 hours of delivery will be rejected.
Dairy & Bakery
(Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee, Paneer & Tofu)
24 Hours Returnable
Non-returnable due to the consumable nature. However, returns may be made during delivery for quality, freshness, or physical condition issues.
Refund requests made after 24 hours of delivery will be rejected.
Staples
(Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts)
24 Hours Returnable
Non-returnable due to their consumable nature, except for quality, freshness, or physical condition concerns at delivery.
Refund requests after 24 hours will be rejected.
Disposable Products
(Plates, Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins)
24 Hours Returnable
Non-returnable due to the consumable nature, unless there are concerns with quality, freshness, or physical condition at delivery.
Refund requests beyond 24 hours will be rejected.
Snacks & Branded Foods
(Biscuits, Chocolates, Namkeen, Ready-to-Cook, Frozen Snacks, Pickles, etc.)
24 Hours Returnable
Non-returnable due to the consumable nature. Returns are allowed at delivery for quality, freshness, or physical condition issues.
Refund requests after 24 hours will be rejected.
Beverages
(Tea, Coffee, Juices, Soft Drinks, Health Drinks, Soda, etc.)
24 Hours Returnable
Non-returnable due to the consumable nature, except for quality or physical condition issues upon delivery.
Refund requests after 24 hours will be rejected.
Personal Care
(Hair Care, Skin Care, Bath & Hand Wash, Fragrances, Makeup, Health & Wellness)
24 Hours Returnable
Non-returnable due to the hygiene and personal care nature, unless there is a quality or physical condition issue at delivery.
Refund requests after 24 hours will be rejected.
Home Care
(Detergents, Dishwash, Cleaners, Fresheners & Repellents)
24 Hours Returnable
Non-returnable due to the consumable nature. However, concerns about quality or physical condition at delivery are grounds for return.
Refund requests after 24 hours will be rejected.
Mom & Baby Care
(Baby Grooming, Bath, Food, Diapers, Health & Wellness)
24 Hours Returnable
Non-returnable due to hygiene and personal care nature. Quality or condition issues at delivery may allow returns.
Refund requests after 24 hours will be rejected.
Mom & Baby Care Products
(Baby Gear, Bedding, Furniture, Toys, Maternity)
7 Days Returnable
Returns accepted for damaged, defective, or incorrect products if returned in original condition with packaging, tags, manuals, and accessories.
Clothing (Men, Women, Kids)
(Clothing Accessories, Western & Ethnic Wear, Footwear, etc.)
7 Days Returnable
Products can be returned for size, fit, colour, manufacturing defects, or vendor errors. The product must be unused, unwashed, with intact price tags.
Lingerie, Innerwear, Swimwear, Cosmetics, Socks, Stockings
24 Hours Returnable
Non-returnable due to hygiene reasons unless there are quality or physical condition issues upon delivery.
Footwear (Men, Women, Kids)
7 Days Returnable
Products may be returned for size, fit, colour, or manufacturing defects, or if the delivered product differs from the description. Returns accepted if unused and in original packaging with tags.
Watches & Watch Straps
7 Days Returnable
Returnable if damaged, defective, or missing parts, or if it differs from the order. Original condition with packaging and accessories required.
Eyewear (Frames, Sunglasses)
7 Days Returnable
Eligible for return if damaged, defective, or different from the order. Original packaging and accessories are required.
Gold & Silver Coins
24 Hours Returnable
Non-returnable due to the nature of the product, unless there is a quality or packaging issue upon delivery.
Fashion Jewellery
7 Days Returnable
Returnable if kept in original condition with packaging, tags, manuals, and accessories.
Electronics (Mobiles, Tablets, Appliances)
7 Days Returnable (T&C Apply)
Returns accepted for damaged, defective, or incorrect products. If activated, returns are not accepted.
Large Appliances (TV, Air Conditioner, Washing Machine, etc.)
7 Days Returnable (T&C Apply)
Returnable for damaged or defective products. Returns are not accepted if installed by third-party technicians.
Personal Care & Grooming Electronics (Toothbrushes, Trimmers, Audio Devices)
Non-Returnable
Due to hygiene reasons, products are non-returnable unless damaged or defective at delivery.
Pet Products (Food, Grooming, Accessories)
24 Hours Returnable
Non-returnable due to the consumable and hygiene nature of the product unless there are quality or condition issues at delivery.
Pet Toys & Accessories
7 Days Returnable
Returnable if damaged, defective, or incorrect, provided they are in original packaging with tags and accessories.
Furniture (Bedroom, Living, Outdoor)
Non-Returnable
Returnable only if damaged, defective, or incorrect upon delivery and must remain unused and in original condition.
We will accept return only if you contact within 3 working days
1. The product should be in the original state as it was delivered
2. Product should be unused
If approved refund will be processed within 7 to 10 working days
